Complaints procedure
Not satisfied? Tell us what happened and what resolution you are looking for.
Version: 9 October 2026
Submitting a complaint
Email unicorn-eood@proton.me with “Complaint” in the subject. Describe the engagement or website feature, what you believe went wrong and how we can contact you. Share only what is necessary; use a separately agreed channel for sensitive files.
Handling your complaint
We aim to acknowledge complaints within five working days and provide a substantive response within four weeks. If investigation takes longer, we explain why and indicate when to expect a further response. These are service targets and do not shorten statutory rights or limitation periods.
Other options
If we cannot resolve the matter together, competent courts and applicable statutory complaint channels remain available. For personal information, you may also contact Bulgaria’s CPDP or another competent data protection authority. The website does not claim membership of a particular professional or dispute-resolution body without confirmation.